Booking Policies

Hours and availability

Regular appointments and customer support are available Monday–Saturday, 9:00 a.m.–3:00 p.m. Sunday is closed.

Appointment-day changes

An appointment-day cancellation or rescheduling request creates a separate $50 invoice issued that day and due upon receipt. This cancellation fee is distinct from the pricing guide’s optional $50 same-day delivery upgrade.

Company cancellations, unsafe weather, drone restrictions, or emergencies do not trigger a client cancellation fee.

Access, arrival, and parking

Client must provide free or validated parking, or reimburse documented actual parking cost. Our onsite team waits no more than 40 minutes from the scheduled start time before treating the appointment as unable to begin.

If work cannot begin because the property is inaccessible, the appointment is void and a separate $50 trip fee applies. Any prepaid service balance is refunded after the trip fee is handled. We do not stack the cancellation and inaccessible-property fees for the same failed appointment.

Delivery and specialty work

Standard edited photos arrive by the end of the next business day. Saturday photography arrives Monday. Video, Zillow media, floor plans, virtual staging, revisions, and specialty work follow the turnaround stated in the confirmed order.