Plan with confidence
Booking Policies
A clear guide to appointment availability, access, parking, changes, fees, turnaround times, and payment.
Effective October 3, 2026
Hours and availability
Regular appointments and customer support are available Monday–Saturday, 9:00 a.m.–3:00 p.m. Sunday is closed.
Appointment-day changes
An appointment-day cancellation or rescheduling request creates a separate $50 invoice issued that day and due upon receipt. This cancellation fee is distinct from the pricing guide’s optional $50 same-day delivery upgrade.
Company cancellations, unsafe weather, drone restrictions, or emergencies do not trigger a client cancellation fee.
Access, arrival, and parking
Client must provide free or validated parking, or reimburse documented actual parking cost. Our onsite team waits no more than 40 minutes from the scheduled start time before treating the appointment as unable to begin.
If work cannot begin because the property is inaccessible, the appointment is void and a separate $50 trip fee applies. Any prepaid service balance is refunded after the trip fee is handled. We do not stack the cancellation and inaccessible-property fees for the same failed appointment.
Delivery and specialty work
Standard edited photos arrive by the end of the next business day. Saturday photography arrives Monday. Video, Zillow media, floor plans, virtual staging, revisions, and specialty work follow the turnaround stated in the confirmed order.
Payment for completed projects
Payment is due within five calendar days after delivery, including weekends and holidays. Any unpaid balance after 11:59 p.m. Eastern on Day 5 is subject to a $35 late fee.
For this policy, delivery means delivery of the completed project through Aryeo. Delivery day is day zero. Full payment is required by the deadline above.
For example, a project delivered on Friday is due the following Wednesday at 11:59 p.m. Eastern.
The $35 late fee is assessed once per overdue invoice; it does not repeat or accrue daily.
A partial payment reduces the balance, but the remaining balance is still due by the same deadline.
This payment policy applies only to new orders placed after this update is published on October 3, 2026. Orders already placed before publication, and outstanding balances on those orders, remain under their existing payment terms.
This deadline applies to completed-project invoices. The separate appointment-day cancellation/rescheduling and inaccessible-property policies remain unchanged.
This update does not introduce interest, other late-payment penalties, automatic charges, or new restrictions on photo access.
Payment reminders
Client payment reminders are currently disabled. When enabled for qualifying new orders, email and text reminders are planned for 11 a.m. Eastern on days four and five, subject to your communication preferences and applicable sending requirements.
Each reminder will include the property’s delivery/payment link, where you can view your photos and select Pay Now. Reminders stop once full payment is confirmed. If you make a partial payment, the remaining balance is still due by the original deadline.
You can reply to a reminder email with invoice questions.
Payment reminders concern your order. Booking a service does not, by itself, opt you into marketing texts.